iPhone 16 –
The Prime Phones promise
What comes with this device, and every other one we sell.
6-month warranty
Every pre-owned device is covered for six months against hardware faults. The battery has its own 3-month cover.
How the warranty worksOriginal and tested
Original Apple devices only, put through an 80+ point diagnostic test before they are listed, and logged against our SAPS Second-Hand Goods Dealers licence.
How we check every deviceBattery health, measured
The battery health of each device is measured and shown on its own product page, so you know the figure before you buy.
About battery healthFree delivery
Free nationwide courier delivery on every device, dispatched within 1–3 business days with tracking.
Delivery details7-day returns
Changed your mind, or it isn’t as described? Return it within 7 days of delivery. Change-of-mind refunds may carry a 3–7% processing fee.
How returns workPay your way
Pay in full, or spread the cost with Payflex, Happy Pay, Float or Stitch.
Ways to pay
How certified pre-owned compares
Buying pre-owned should not mean buying blind. Here is what you get from us, next to the usual alternatives.
| Our pickCertified pre-ownedPrime Phones | Brand new | Other resale apps & marketplacesPrivate sellers | |
|---|---|---|---|
| Peace of mind | |||
| Warranty | Yes6 months on the device, 3 on the battery | YesManufacturer warranty | NoUsually sold as is (voetstoots) |
| Consumer Protection Act South African law on faulty goods | YesCovered: we are a registered business | YesCovered | NoPrivate sales are not covered |
| Returns | Yes7 days, change of mind included (3–7% refund fee) | PartlyDepends on the retailer | NoUsually none |
| Who you buy from | YesRegistered company, PRIME PHONES (PTY) LTD | YesA registered retailer | PartlyOften a private individual |
| Device history recorded Second-Hand Goods Act | YesLogged under our SAPS second-hand dealer licence | Not needed for new | NoNo record: risk of a stolen or blacklisted phone |
| Buying and delivery | |||
| Payment | YesSecure checkout, 3D Secure card payments | YesSecure checkout | NoCash or EFT to the seller, no buyer protection |
| Pay over time | YesPayflex, Happy Pay, Float or Stitch | PartlyDepends on the retailer | NoNot usually offered |
| Delivery | YesFree nationwide, 1–3 business days, tracked | PartlyDepends on the retailer | PartlyA meet-up, or a courier you arrange |
| Price | YesLess than new | NoFull retail price | PartlyCan be lower, with the risks above |
The Consumer Protection Act applies to goods sold by a business in the ordinary course of business, not to once-off private sales. Brand-new terms vary by retailer.
