FAQs

Every device runs through an 80+ point diagnostic test with M360, professional phone-testing software, before it is listed. It tests the screen and touch, battery health, the cameras, Face ID or Touch ID, the speakers and microphones, the buttons and sensors, Wi-Fi, Bluetooth and GPS, and calls, and our technicians check the body and housing by hand. Only devices that pass are listed for sale.

Yes. Every device we sell is a 100% original Apple product. We do not sell replicas or cloned devices, and each phone is tested and verified before it is listed.

Our devices are described as Excellent, Very good or Good. Those grades describe cosmetic condition only — how the device looks. Every device, whatever its grade, passes the same 80+ point diagnostic test before it is listed.

Yes. Battery health is tested as part of our standard checks, and where a listing states a minimum battery health, the device is tested against it before dispatch.

We charge and fully test every phone before it’s sent to you. If a battery was right at the edge of a percentage when it reached us, that testing can tip the reading down by 1%, so it may show up to 1% lower than on the listing.

We accept cards from all major South African banks, plus buy-now-pay-later through Payflex, Happy Pay, Float and Stitch. Payment is processed securely and we never see or store your card details.

All the ways to pay →

Our payment terms →

Yes, and all four options are interest-free with no fees when you pay on time:

• Payflex — 4 payments over 6 weeks, the first paid today.
• Happy Pay — 2 payments, taken on your paydays.
• Float — spread over 4 months on your existing credit or cheque card.
• Stitch — spread over 6 months.

Each option shows its instalment amount on the product page before you choose.

Delivery is free anywhere in South Africa on every pre-owned device, including any accessories in the same order. Orders with accessories only have a R100 courier fee.

How delivery works →

Orders are dispatched within 1–3 business days of payment being confirmed. Delivery is by courier — we use partners such as The Courier Guy — and the time on the road depends on where you are.

How delivery works →

Tracking details are sent to you as soon as your order is dispatched, so you can follow it to your door.

How delivery works →

Yes. Collection is by appointment at 514 Helena St, Erasmia, Centurion. Get in touch once you have ordered and we will arrange a time with you.

You have 7 days from delivery to return a device. It needs to come back in the same condition it arrived in, with the packaging intact. Contact us first so we can approve the return, and once the device has been checked you will receive a replacement or a full refund.

If you return a device because you changed your mind, a refund processing fee of 3–7% may apply, depending on how you paid.

How returns work →

Tell us within 7 days of delivery. Once we have confirmed the issue you will get a replacement or a full refund — whichever you prefer.

How returns work →

Every device carries a 6-month warranty from the date of delivery, covering internal hardware and technical defects under normal use. The battery has its own 3-month warranty.

Not covered: screen cracks, speakers and microphones, charging ports, chargers, normal battery wear, and any physical or liquid damage, misuse or cosmetic wear. To claim, contact us and we will take it from there.

How the warranty works →

Yes. Prime Phones is a fully registered South African business based in Pretoria.

Our company details →

We are. We hold an official SAPS Second-Hand Goods Dealers licence, which means every device we buy and sell is recorded as the law requires.

Our team is here to help before and after your purchase. Send us a WhatsApp or an email and we will come back to you.

WhatsApp us →

Email us →