Shipping policy

Last Updated: 27 September 2026

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Occasionally, due to unforeseen circumstances, processing may take up to 4 business days.

2. Domestic Shipping Rates & Estimates

We offer the following shipping options within South Africa:

• Free shipping on every pre-owned device, anywhere in South Africa. Estimated delivery time is 2-4 business days for major centres, and 4-6 business days for outlying areas.
• Orders with accessories only (no device): R100 standard courier.
• Orders that include a device ship free, including any accessories in the same order.

3. Order Tracking

Once your order has been shipped, you will receive an email from us with a tracking number and a link to track your parcel with our courier partner, The Courier Guy. Please allow up to 24 hours for the tracking information to become available.

4. Incorrect Shipping Address

It is the responsibility of the customer to provide the correct shipping address. We cannot be held liable for parcels that are lost or delayed due to an incorrect address being provided. If a parcel is returned to us due to an incorrect address, you will be responsible for the re-delivery fee.

5. Contact Us

If you have any questions about your order or our shipping policy, please contact us at sales@primephones.co.za