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Terms of service
Terms and Conditions — Prime Phones
1. Introduction
Welcome to Prime Phones. These Terms and Conditions govern your use of our website, primephones.co.za, and the purchase of any products or services from us. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully.
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2. Company & Legal Information
This website is operated by PRIME PHONES (PTY) LTD, a private company registered in the Republic of South Africa.
Company Registration Number: 2025/691484/07
Physical Address: 286 Basson Street, Erasmia, South Africa, 0183
Email Address: sales@primephones.co.za
Phone Number: +27 67 106 1150
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3. Products and Services
We take reasonable care to ensure that product descriptions, images, pricing, and availability information are accurate. (Images are for illustrative purposes) However, we reserve the right to correct errors or refuse any order where incorrect information was displayed, including pricing mistakes or mispublished promotions.
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4. Pricing and Payment
All prices are shown in South African Rand (ZAR) and include Value-Added Tax (VAT) where applicable.
Full payment is required before any order is dispatched.
All online transactions are securely handled by an independent, third-party payment gateway that is fully compliant with all South African banking regulations and industry security standards (PCI-DSS Level 1). Your sensitive financial information, including credit card details, is encrypted and captured directly within a secure, remote environment. We do not store any of your card details on our website servers. By making a purchase, you consent to the processing of your payment data in a secure, compliant manner to finalise your order.
We do not store or process any card details on our servers.
All card transactions are subject to 3D Secure authentication, as required by South African banks.
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5. Shipping and Delivery
We aim to deliver all orders accurately and in good condition.
For detailed information regarding delivery methods, timelines, and costs, please review our Shipping & Delivery Policy available in our website footer.
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6. Returns and Refunds
If you wish to return a product or apply for a refund, please refer to our Returns & Refund Policy, linked in our website footer. This policy outlines eligible conditions, timelines, and the exact procedure to follow.
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7. Cash backs, discounts and coupons
Cashback coupons are redeemable on any item on the Prime phones store, to you or for you to gift.
Upon finalizing your purchase, you will receive an email with the coupon code.
The coupon code will be valid for 6 months from the date of purchase and cannot be combined with any other discount.
Minimum spend to avail the offer is R 6000.
Discounts cannot be combined on purchases
8. Intellectual Property
All website content—including text, images, logos, graphics, product descriptions, and software—is the property of PRIME PHONES (PTY) LTD or its content suppliers.
This material is protected under South African and international copyright laws.
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9. Limitation of Liability
This website and its content are provided on an “as is” and “as available” basis.
We make no warranties, express or implied, regarding the operation of the site or the accuracy of its content.
By using this website, you agree that you do so at your own risk.
To the fullest extent permitted by law, we are not liable for any damages arising from the use of this website or from purchasing products from us.
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10. Governing Law
These Terms and any separate agreements relating to the supply of goods or services are governed by the laws of the Republic of South Africa.
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11. Changes to These Terms
We may update or amend these Terms and Conditions at any time.
Any changes will be posted on this page, and continued use of the website after such changes constitutes acceptance of the updated Terms.
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12. Contact Information
If you have questions about these Terms and Conditions, please contact us:
Email: sales@primephones.co.za
Phone: +27 67 106 1150
