Terms and Conditions — Prime Phones

1. Introduction

Welcome to Prime Phones. These Terms and Conditions govern your use of our website, primephones.co.za, and the purchase of any products or services from us. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully.

2. Company & Legal Information

This website is operated by PRIME PHONES (PTY) LTD, a private company registered in the Republic of South Africa.

• Company Registration Number: 2025/691484/07
• Physical Address: 514 Helena Street, Erasmia, Centurion, South Africa, 0183
• Email Address: sales@primephones.co.za
• Phone Number: +27 75 305 8046

3. Products and Services

We take reasonable care to ensure that product descriptions, images, pricing, and availability information are accurate. (Images are of our actual devices.) However, we reserve the right to correct errors or refuse any order where incorrect information was displayed, including pricing mistakes or mispublished promotions.

4. Pricing and Payment

All prices are shown in South African Rand (ZAR) and include Value-Added Tax (VAT) where applicable.

Full payment is required before any order is dispatched.

All online transactions are securely handled by an independent, third-party payment gateway that is fully compliant with all South African banking regulations and industry security standards (PCI-DSS Level 1). Your sensitive financial information, including credit card details, is encrypted and captured directly within a secure, remote environment. We do not store any of your card details on our website servers. By making a purchase, you consent to the processing of your payment data in a secure, compliant manner to finalise your order.

All card transactions are subject to 3D Secure authentication, as required by South African banks.

5. Shipping and Delivery

We aim to deliver all orders accurately and in good condition.

For detailed information regarding delivery methods, timelines, and costs, please review our Shipping & Delivery Policy available in our website footer.

6. Returns and Refunds

If you wish to return a product or apply for a refund, please refer to our Returns & Refund Policy, linked in our website footer. This policy outlines eligible conditions, timelines, and the exact procedure to follow.

7. Cashback and sign-up discount

1. Orders that include a phone earn cashback for the customer’s next order, at the amount shown on our website when the order is placed.
2. Cashback is added as a personal discount code about 14 days after the order is sent, once the return period has passed, and is emailed to the address used for the order. Returned, refunded or cancelled orders don’t earn cashback.
3. To use it, sign in on primephones.co.za with the same email address. It’s applied automatically on one future order of R10,000 or more.
4. One cashback at a time: while a cashback is unused, new orders don’t earn another one.
5. Cashback can be used for 6 months after it’s added. It can’t be combined with other discount codes, exchanged for cash or transferred to someone else.
6. New customers who create an account receive a once-off sign-up discount on their first order, applied automatically when signed in. It can’t be combined with other discount codes.
7. Prime Phones may change or end the cashback and sign-up offers at any time; cashback already given keeps its value until it runs out.

8. Promotions and free gifts

1. During a promotion, the phones it names come with the free gifts listed on our website, at no extra cost. The gifts come only with a qualifying phone bought in the promotion’s dates (South African time).
2. The gifts are added to your order by themselves and sent with your phone. You’ll see them on the order line at checkout.
3. The values shown for the gifts are what each one costs to buy on its own. Gifts can’t be exchanged for cash or for other items.
4. Free gifts are subject to stock. 
5. Pictures of the gifts on our website are for illustration only. The gifts you receive may differ in look, colour or brand.
6. If you return the phone, please return the gifts with it.
7. The full terms of each promotion are on our Deals page (primephones.co.za/pages/deals) while it runs.

9. Intellectual Property

All website content—including text, images, logos, graphics, product descriptions, and software—is the property of PRIME PHONES (PTY) LTD or its content suppliers.

This material is protected under South African and international copyright laws.

10. Limitation of Liability

This website and its content are provided on an “as is” and “as available” basis.

We make no warranties, express or implied, regarding the operation of the site or the accuracy of its content.

By using this website, you agree that you do so at your own risk.

To the fullest extent permitted by law, we are not liable for any damages arising from the use of this website or from purchasing products from us.

11. Governing Law

These Terms and any separate agreements relating to the supply of goods or services are governed by the laws of the Republic of South Africa.

12. Changes to These Terms

We may update or amend these Terms and Conditions at any time.

Any changes will be posted on this page, and continued use of the website after such changes constitutes acceptance of the updated Terms.

13. Contact Information

If you have questions about these Terms and Conditions, please contact us:

• Email: sales@primephones.co.za
• WhatsApp: +27 75 305 8046