6-month warranty
Every pre-owned device from Prime Phones carries a 6-month warranty, and its battery has its own 3-month cover.
- Hardware faultsHardware failures, malfunctions and manufacturer defects under normal use.
- 6 months from deliveryYour cover runs for six months from the date your device is delivered.
- Battery: 3 monthsThe battery has its own 3-month warranty. Normal battery wear over time isn’t a fault.
- Repair or replacementWe repair the device, or replace it with one of similar specification and equal value if a repair isn’t possible.
- Simple claimsContact us and we will take you through the process.
Not coveredScreen cracks, speakers and microphones, charging ports, chargers, and any physical or liquid damage or misuse.
What the warranty covers
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Covered for 6 months
Hardware failures, malfunctions and manufacturer defects under normal use. If a repair isn’t possible, we replace the device with one of similar specification and equal value.
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Battery: 3 months
The battery has its own 3-month warranty. Normal battery wear over time isn’t a fault, so it isn’t covered.
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Not covered
To keep things clear, the warranty doesn’t cover:
- Screen cracks
- Speakers and microphones
- Charging ports
- Chargers
- Physical or liquid damage, or misuse
