7 day hassle-free returns

Changed your mind, or the device is not as described? Here is how returns work.

7 days from deliveryPre-owned devices can be returned within 7 days of delivery.
Returned as receivedThe device must come back in the same condition it arrived in, with all packaging intact.
Contact us firstGet in touch and we will guide you through the return.
Replacement or refundOnce the return is approved and the device checked, you get a replacement or a full refund.
Refund processing feeIf you return a device because you changed your mind, a fee of 3–7% of the amount paid may be deducted from your refund, depending on how you paid. Banks and payment providers charge us a fee to process every payment.

Our promiseIf something is not right, tell us. We will work with you to resolve it quickly and fairly.

Every device also comes with

6-month warranty
Every pre-owned device is covered for six months against hardware faults. The battery has its own 3-month cover.
How the warranty works
Original and tested
Original Apple devices only, put through an 80+ point diagnostic test before they are listed, and logged against our SAPS Second-Hand Goods Dealers licence.
How we check every device
Battery health, measured
The battery health of each device is measured and shown on its own product page, so you know the figure before you buy.
About battery health
Free delivery
Free nationwide courier delivery on every device, dispatched within 1–3 business days with tracking.
Delivery details
7-day returns
Changed your mind, or it isn’t as described? Return it within 7 days of delivery. Change-of-mind refunds may carry a 3–7% processing fee.
How returns work
Pay your way
Pay in full, or spread the cost with Payflex, Happy Pay, Float or Stitch.
Ways to pay